Please ensure you read our terms & conditions before using the services of Spa Plumbing and Heating.  By using our services you are agreeing to these terms & conditions of service.

​

For the purpose of these terms & conditions the following words have the following meanings:

​

"Us/We/Our" refers to Spa Plumbing and Heating

"You" refers to you: the customer (the person or organisation for whom we agree to carry out work and/or supply of materials)

"Tradesperson/tradespeople" refers to the representative(s) appointed by Spa Plumbing and Heating to carry out the work.

 

We reserve the right to refuse or decline to undertake any work.  We reserve the right, at our absolute discretion, to designate the tradesperson/tradespeople who will represent us.

 

Hourly Rate Work

The total charge to you will consist of the cost(s) of:

Labour - the amount of time spent by the tradesperson carrying out work including all reasonable time spent in obtaining non-stocked materials.

Materials supplied by us (not exceeding the trade purchase price of materials +25% markup)

You will only be charged for the time spent related to your work.  All charges are subject to VAT at the prevailing rate except in cases where the work carried out is zero rated.

​

Fixed Price Work

The total charge to you will be provided prior to commencing work, inclusive of labour & materials.  All charges are subject to VAT at the prevailing rate.

The agreed charge for work may be revised in the following circumstances:

• If after submission of the estimate you instruct us (in writing or verbally) to carry out additional work not referred to in the estimate

• If after submission of the estimate there is an increase in the price of materials

If after submission of the estimate it is discovered that further work needs to be carried out which were not anticipated when the estimate was prepared

​

Material Collection

Every endeavour will be made to ensure materials are on site prior to the commencement of work.  Collection of non-stock items is chargeable, however time taken will be kept of a minimum.

​

Invoices & Payments

Upon your agreement for us to carry out estimated or pre agreed work a deposit payment of 50% of the total payable may be requested prior to the commencement of work.  We reserve the right to request full paymnent in advance at our discretion.

Upon completion of work you will be invoiced for which payment is due on receipt.  Spa Plumbing and Heating reserves the right to accrue and charge interest on any part of an invoice which remains unpaid at a rate of 4% over the base rate until payment is received by us in full.  An additional charge of £12 plus VAT will be charged for "late payment" reminder letters.

​

Cancellation

If you need to cancel (or rearrange) your booking you must notify us preferably by telephone by the end of the working day before the scheduled booking.

​

Satisfaction

Spa Plumbing and Heating are committed to providing professional, top quality service to every customer.  If after we have carried out the work you are not wholly satisfied with our service(s) you must provide us with written notice within 12 months.  You must allow us, and our insurers, the opportunity to both inspect and carry out remedial work where appropriate.  If you fail to notify us, as outlined above, then we will not be liable in respect of any defects in the work carried out.

 

Guarantee

For your peace of mind, we provide a 12 month guarantee on labour carried out by Spa Plumbing and Heating or our tradesman in respect of faulty workmanship only.  This is active from the date of completion of work, any parts, equipment or components supplied by us will be covered by their respective manufacturer warranty.

​

The guarantee will become null and void if the work/appliance completed/supplied by us is:

• Subject to misuse or negligence

• Repaired, modified or tampered with by anyone other than a Spa Plumbing and Heating tradesperson.  We will accept no liability for, or guaranee suitability, materials supplied by you and will accept no liability for any consequential damage or fault.

​

We will not guarantee any work in respect of:

• Blockages in waste or drainage systems.

• Any work undertaken on instruction from you and against the written or verbal advice of the tradesperson.

​

Work is only guaranteed in respect of work directly undertaken by us and full payment having been made.  Any non-related faults arising from recommended work which has not been undertaken by us will not be guaranteed.

​

Where we agree to carry out work on installations of inferior quality (or over ten years old) no warranty is given in respect of such work and we accept no liability in respect of the effectiveness of such work or otherwise.

​

Liability

We will only be liable for rectifying our own guaranteed work and will not be held responsible for any ensuing damage or claims resulting from other work overlooked or subsequently requested and not undertaken at the time.

​

We will not be held liable or responsible for any damage or defect resulting from work not fully guaranteed or where recommended work has not been carried out. 

​

We shall not be held liable for any delay or consequences of any delay, in performing our obligations if such a delay is due to any cause beyond our reasonable control and we shall be entitled to reasonable time extensions.

​

Title of Goods

Goods supplied and delivered by us to you, or your premises, shall remain our property until paid for by you in full.  Whilst goods remain our property we have the absolute authority to retake, sell or otherwise deal with or dispose of all or any part of these goods.

​

The risk to such goods will pass to you on delivery to you.  You must ensure the goods supplied to you or your premises are stored securely and safely any damage to the goods or theft of the goods must be replaced by you at the replacement value cost. 

 

General

By entering into a contract with us you agree irrevocably to waive the application of any of these terms and conditions.

These terms and conditions and all contracts awarded between us and you shall be governed and construed in accordance with English Law and shall be subject to the exclusive jurisdiction of the English Law.

​

Our office and main trading address is: 59 Merestones Drive, The Park, Cheltenham GL50 2US

​

Our registered VAT number is: 128450421

​